Effective date: 30 July 2026

This Refund and Cancellation Policy applies to consulting services, fixed-price projects and software licences supplied by Cumulus Technologies Pty Ltd, ABN 86 145 986 090 (“Cumulus Technologies”, “we”, “us” or “our”).

This policy should be read together with the applicable quotation, proposal, order form, service agreement and any relevant software vendor licence agreement.

1. Consulting services

Consulting and professional services supplied on a time-and-materials basis are charged according to the time worked, as recorded in timesheets submitted by Cumulus Technologies.

A customer may request cancellation of a consulting engagement by providing written notice.

On cancellation, the customer must pay for:

• all consulting work performed up to the effective cancellation date;
• any approved expenses incurred;
• any non-cancellable third-party costs; and
• any other amounts payable under the applicable quotation, proposal or agreement.

Where the customer has made a prepayment, that amount will be applied against the amounts payable above. Any remaining balance will be handled in accordance with the applicable agreement and Australian Consumer Law.

2. Fixed-price projects

A fixed-price project may be cancelled by providing written notice to Cumulus Technologies.

Where cancellation occurs before work has commenced, Cumulus Technologies may refund amounts paid, less any reasonable administration expenses, work already undertaken and non-refundable third-party costs.

Once work on a fixed-price project has commenced, payments relating to the following are not refundable for a change-of-mind cancellation:

• work already completed;
• milestones already completed or substantially completed;
• work in progress;
• resources or project capacity reasonably committed to the project; and
• third-party products, licences or services purchased for the project.

Cumulus Technologies will calculate the amount payable based on the work performed, resources committed and costs incurred up to the cancellation date.

This clause does not limit any remedy available where services fail to meet a guarantee that applies under the Australian Consumer Law.

3. Software licences

Unless otherwise stated, software licences are supplied for an annual licence term and are billed in advance.

A customer may request cancellation of an annual software licence during its current term. Cancellation will prevent the licence from renewing for another term, provided the cancellation request is received and confirmed before the renewal is processed.

There is no separate cancellation fee for cancelling before the next renewal date.

Licence fees already paid for the current annual term are not refundable or partially refundable merely because the customer:

• changes its mind;
• no longer requires the software;
• stops using the software; or
• cancels before the end of the current annual term.

Exceptions may apply where required by Australian Consumer Law, the applicable vendor licence agreement or another written agreement with Cumulus Technologies.

Cancelling or not renewing a licence may affect the customer’s access to:

• the licensed software;
• hosted services;
• product functionality;
• technical support;
• software updates;
• integrations; or
• data stored within or processed by the product.

Customers are responsible for exporting any required data and arranging replacement services before the licence or related service ends.

4. Vendor licence terms

Software supplied by Cumulus Technologies may be subject to a separate end-user licence agreement, subscription agreement or other terms issued by the software vendor.

The customer must comply with the applicable vendor agreement. Vendor restrictions relating to cancellation, licence reassignment, renewal, usage and refunds may also apply.

Where there is an inconsistency involving a third-party software licence, the applicable vendor agreement will govern the use of that software, subject to any rights that cannot legally be excluded.

5. How to request cancellation

Cancellation requests must be submitted in writing to:

Email: sales@cumulus.com.au

The request should include:

• the customer’s name and organisation;
• the relevant project, service or licence;
• the invoice, quotation or order reference where available; and
• the requested cancellation date.

Cancellation is not effective until it has been received and confirmed by Cumulus Technologies.

6. Approved refunds

Where a refund is approved or legally required, it will normally be processed using the original payment method unless otherwise agreed.

Processing times may depend on the customer’s bank, card provider or payment provider.

7. Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Competition and Consumer Act 2010, including the Australian Consumer Law.

Where the Australian Consumer Law applies, customers may be entitled to a remedy where goods or services fail to meet an applicable consumer guarantee. The available remedy will depend on the circumstances and the nature of the failure.

8. Contact

Questions about this policy can be directed to:

Cumulus Technologies Pty Ltd
ABN: 86 145 986 090
Email: sales@cumulus.com.au