Our web based platform gives clients complete custom web based software systems, built specifically with their processes in mind. Clients can customise to be anything from a CRM, a sales and data management tool to a complex ERP (Enterprise Resource Planning) software suite capable of managing an entire business.
We provide a platform that can be custom built in a fraction of the time with minimal up front expenditure and a small per user monthly fee.
Being a multi substrata product, our product can be utilised in a cloud, on premise or hybrid environment on desktop PC’s, laptops, tablets, phones and any other device that has a web browser and an internet connection.
The platform has been designed with ease of customisation in mind. There is no need for any complex I.T. knowledge to customise or build business workflows and intelligence. The developer interface is simple, friendly and easy to use, while still offering a huge range of complex features like workflow automation, integration with third party products, data import and export, event triggering, reporting and graphing tools and more. Cumulus is completely Australian owned and operated so you know that support is both local and readily available.
Fast, agile and collaborative
Existing software platforms require highly trained personnel to modify and implement them, so alterations or additions can be costly and time consuming requiring expert consultants to action. In addition, such products are all based on the foundation of a Customer Management System which may not be the core focus on your business or workflow. This complexity means ‘off the shelf’ systems can become very cluttered and difficult to use. Our platform is fast, agile and collaborative.
The platform is highly flexible and agile. At any time you have the option to add or remove data fields, workflows and sections within the system in order to build your ideal software package, without interrupting other users or having to force them to log out of the system while changes are made.
“We’ve expanded the target to make data integration much simpler and easier, all while reducing data onboarding time and overall costs. Having this solution in place makes it much easier for our trading partners to meet our data collection requirements and for us to access more data to increase our customer’s experiences. In one area, we were able to reduce the implementation time of a complex and regulated interface from over 90 days to 30 days or less in most cases.”
– Lloyd Turley, Director, Consumer Health and Spending Accounts Operations, ADP
Winning and retaining customers is one of the most important factors for companies to succeed in todays business environment. Utilising CRM helps organisations build long-term relationships by delivering a customer experience that is personalised, proactive and predictive across whole of business.
Intelligent Customer Engagement
The engagement process is unique to each customer, Cumulus offers a solution that can be adapted for each customer requirement. An intelligent customer engagement enables your organisation to build trust, loyalty and insight with your customers. Cumulus enables your organisation to deliver a customer experience that surpasses all other offerings.
Personalise engagement by creating full spectrum outcome-focused processes that assist your organisation in engaging your clients.
Proactive Engagement with your customers allows you to predict the best possible solution that suits your clients.
Predictive engagement by utilising reporting and business intelligence within your CRM organisations are able to identify customer requirements and forecast outcomes.
What is CRM?
CRM is our customer relationship management (CRM) solution that enables companies small or large to effectively market, sell, manage and care for their clients anywhere, any time. We provide insights, business intelligence and productivity tools within one solution in a multi substrata environment.
What can a CRM do for my organisation?
CRM helps nurture client relationships and satisfaction which in turn increases profitability of your organisation. CRM automates business processes, helping to reduce business costs and increase staff productivity.
We offer CRM apps and platforms that enable your organisation to manage your customer relationships on any device and via any social media tool.